Privacy policy
Bristol & West Mortgages considers personal information, such as your name, postal and e-mail addresses or telephone number, to be private and confidential.
How do we use your data?
If you ask for literature about our products or services through the website, we only use your personal information for that specific request. The website does not automatically store personal information about you.
Will we use your data to send you marketing information?
We won't send you direct marketing information unless you've previously given us your consent. If you already hold accounts with us, then you may have registered to receive information from us. However, if you prefer to opt out, you can let us know. We will then remove your personal data from our direct marketing databases. But do remember that if you do opt out, we can't let you know about product or services that may benefit you. If you wish to opt out of receiving marketing information you should write to: Bristol & West Mortgages, Marketing Department, PO Box 27, One Temple Quay, Bristol BS99 7AX.
Do we store your personal data and can you access it?
We will store any personal data you give us securely and in confidence. You are legally entitled to ask for copies of the information we hold any time. To do so, write to: The Data Protection Officer, Bristol & West Mortgages, One Temple Back East, Temple Quay, Bristol, BS1 6DX. If anything is inaccurate or out of date, let us know and we'll amend our records.
Will we ever disclose your personal information to anyone else?
We will not give your personal information to anyone else unless you've authorised us to, or we're required to do so by law.
Telephone calls
Please do call us about any of our products or services. The numbers are on our website. We record all calls, for training and so we can monitor and improve our service.