Your Questions Answered

Although we've tried to think of everything you might need or want to know about moving home, obviously there will be things that are very particular to you and your circumstances.

If you can't find the answers below, or at any time you want to speak to one of our Mortgage Specialists, call us on 0845 603 6096* to discuss your mortgage needs.

We hope the following will help you feel more confident about how we can help you.

What fees will I pay?

We charge a range of fees to cover our reasonable administrative costs. These may include the following and vary from product to product:

  • For most of our mortgages we'll charge an arrangement fee for setting up your mortgage, which is paid on completion and can be added to the mortgage
  • Some mortgages have a non refundable booking fee paid before you apply
  • If you repay all or part of your loan before the end of the promotional period, we may charge you an Early Repayment Charge to cover any losses we might otherwise incur
  • We charge new customers a lending fee of £195.00. This fee is for making a loan under a new mortgage. The fee becomes due on completion but you can defer payment until the mortgage is fully repaid. We will assume that you want to defer payment unless you tell us otherwise. We will not charge interest on the fee in the meantime. We will not be entitled to vary the fee if you choose to defer payment
  • When you repay the whole of the loan you must pay us any mortgage release fee we charge at the time of repayment
  • If you repay part of your loan we'll charge you a part repayment administration fee to cover our costs
  • If you borrow more than 85% of the purchase price, we may charge a one off Higher Lending Charge
  • A £30 fee when we send money for your mortgage by CHAPS (Clearing House Automated Payment System).

Please note that we may vary our administration fees during the course of your mortgage to reflect our costs.

Am I tied in?

With many of our mortgages, at the end of your promotional period, you can pay off your mortgage, in part or in full, without facing any Early Repayment Charges. In fact some of our mortgages have no Early Repayment Charges at all. However we do charge a mortgage release fee when you repay your mortgage in full.

Can I move the mortgage to another property?

If you sell up and buy another property, you may be able to keep the same rate on the amount you've yet to pay back on your original loan for the rest of the promotional period. Conditions apply, so please ask for details.

Can I add the arrangement fee to my mortgage?

Yes, you can. Don't forget we'll add the fee to the total mortgage and interest will be charged on it.

Can I make overpayments?

Yes. You can pay up to 10% of the mortgage balance each year without incurring any early repayment or administration charges. Subject to a minimum payment of £2,000, based on the outstanding balance as at 31st March of the previous year.

Are there any geographical restrictions?

We lend in England, Scotland & Wales. Sorry, but we don't lend in Northern Ireland.

What about buildings insurance?

You will need buildings insurance as a condition of your mortgage to protect against fire, structural damage, etc. We have teamed up with Zurich Insurance to make it simple to take out buildings insurance. Or you can arrange your own cover, in which case we'll charge £25 to cover our administration costs once we've confirmed your provider meets our criteria. Zurich can also help with contents insurance to protect all your possessions.

How I can protect my mortgage repayments?

You should also consider how you would pay your mortgage if you couldn't work because of an accident, sickness or unemployment. We've got together with specialist insurers Pinnacle to offer complete Mortgage Payment Protection Insurance. When you take out a mortgage with us, a specialist from Zurich Insurance or Pinnacle may call to discuss your needs.

As a new customer moving home, what mortgages am I eligible for?

Depending on your circumstances - the amount of equity you've built up and the repayments you can afford - you can choose from a range of our mortgages. Use these pages to select which type of mortgage is right for you.

If you have more questions about a specific mortgage type, follow these links: