Working together to help you get the most from your mortgage
Being a Bristol & West Mortgages customer doesn’t just mean we’ve lent you money to buy yourself a home or investment property. It means we’ve given you a commitment to help you throughout the time of your mortgage relationship with us – however long that may be.
Whatever kind of mortgage you have with us we want to help you get the most out of it. And if there ever comes a time when you consider changing your mortgage deal (when your promotional period ends for instance), you want to move home, or get further lending, we’re here to help you do what’s right for you.
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Forms to download
Need to change your personal details, or submit a form to us? You can download them here… -
Manage your easyflex mortgage
Want to alter your payments? Pay in a lump sum? Take a payment holiday? However you want to flex your flexible mortgage, we’ve the means to help you manage the process…
Contacting us, whatever you want to do
As an existing customer you’re able to speak to someone quickly and easily to do what you want to do.
If you have any queries, or want to make changes to your mortgage…
call our Mortgage Services Team on
0117 943 2006*
or email your question/request
(please include your mortgage account number)to mortgage.services@bristol-west.co.uk
Lines are open 9am - 5pm Monday to Friday.If you’re interested in getting a Further Loan on your mortgage…
call our Customer Advantage Department on
0845 113 2211*
or email your question/request
(please include your mortgage account number)to customer.advantage@bristol-west.co.uk
Lines are open 8.30am - 6pm Monday to Friday and 10am - 1pm Saturday.If you want to get a new mortgage deal without moving home…
call our Customer Advantage Department on
0800 953 8888*
or email your question/request
(please include your mortgage account number)to customer.advantage@bristol-west.co.uk
Lines are open 8.30am - 6pm Monday to Friday and 10am - 1pm Saturday.If you want make changes to your easyflex mortgage…
call our flexible mortgages helpdesk on
0845 111 1333*
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Changing my current mortgage
Discover all the options open to you if you want to switch your mortgage without moving home… -
Moving home
Learn how easy it could be to port your current deal to a new property or arrange a new one… -
Getting further lending
Discover how much more you might be able to borrow, and how simple it could be to arrange… -
Managing my mortgage
Whatever type of mortgage you have, learn how to manage it with us…