Bristol & West plc
Bristol & West Preference Shares

SHAREHOLDER QUERIES

Capita Asset Services is our registrar and deal with all matters relating to the preference shares. They offer many services to make managing your shareholding easier and more efficient.

Share Portal
The Share Portal is a secure online site where you can manage your shareholding quickly and easily. You can:

To register for the Share Portal just visit www.capitashareportal.com. All you need is your investor code, which can be found on your share certificate or your dividend tax voucher.

Customer Support Centre
Alternatively, you can contact Capita’s Customer Support Centre which is available to answer any queries you have in relation to your shareholding:

By phone - UK - on +44 (0)371 664 0300 (Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. Lines are open between 8.30am and 5.30pm, Monday to Friday excluding public holidays in England and Wales).

By email - shareholderenquiries@capita.co.uk

By post - Capita Asset Services, The Registry, 34 Beckenham Road, Beckenham, Kent, BR3 4TU.

SIGN UP TO ELECTRONIC COMMUNICATIONS

Help us to save paper and get your shareholder information quickly and securely by signing up to receive your shareholder communications by email.

Registering for electronic communications is very straightforward. Just visit www.capitashareportal.com. All you need is your investor code, which can be found on your share certificate or your dividend tax voucher.

SHARE PRICE

Should you wish to check the middle market price for Bristol & West Preference Shares, you may do so at www.londonstockexchange.com; the ticker symbol for the shares is BWSA.

LOW COST SHARE DEALING SERVICE

The postal dealing service arranged through Capita Share Dealing Services is available until 1 p.m. on Friday 27 May 2016. This service will enable you to sell your entire holding by post from just £10.00 or donate your holding to charity free of charge.

For more information please call Capita Asset Services on +44 (0)371 664 0445 (Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. Lines are open between 8.00am and 4.30pm, Monday to Friday).

If you wish to sell your shares, you can also do so through a stockbroker or high street bank that offers a share dealing facility, subject to their normal terms and charges.

This is not a recommendation that you sell your shares and you are welcome to remain as a shareholder. The decision to act is entirely yours. Please remember that the value of shares may fall as well as rise and you may not get back what you originally invested and if you have doubts about whether to act you should seek advice from an appropriately qualified financial advisor.

Capita Asset Services is a trading name of Capita Registrars Limited and Capita IRG Trustees Limited. Share registration and associated services are provided by Capita Registrars Limited (registered in England and Wales , No. 2605568). Regulated services are provided by Capita IRG Trustees Limited (registered in England and Wales No. 2729260), which is authorised and regulated by the Financial Conduct Authority. The registered office of each of these companies is The Registry, 34 Beckenham Road, Beckenham, Kent BR3 4TU

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